Sawitfirst has partnered with furniture distribution specialists in order to provide a reliable service on all sofa deliveries. All Sofas and Armchairs are individually handcrafted and delivery will normally take place 6-8 weeks from the confirmation of your order. A charge of £60 is added to your order at checkout for online sofa and armchair orders. This covers delivery within the UK mainland. Please contact us if you require delivery elsewhere.
Our logistics partner will contact you on the telephone number you submitted with your order to schedule a date for the delivery of your items. The day before the agreed date you will be contacted once again to set an approximate time of delivery (2-hour slot). It is important that you are able to accept the delivery on the agreed time and date. If you are not able to do so you have the option to reschedule the delivery. This must be done before 18:00 the day before the agreed date
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.